Draft Agenda for PAY360 2021

Day 1 – 16th March 2021

8.30am 

Set up your profile & Start the networking event experience with Brella 

9.20am 

Welcome Remarks & Attendees Orientation 

Tony Craddock, Director General, Emerging Payments Association 

Scott Abrahams, Senior Vice President Business Development & FinTech, UK and Ireland, International Markets, Mastercard 

 

9.30am 

Keynote Interview: An EU Regulatory Outlook and the implications for the Payments Ecosystem 

A global transformation in payments is underway, driven by many forces. Explore the challenges of financial regulation and what is next for the UK. How will UK adapt?  

 

Reserved for Guest Speaker 

9.50am 

Keynote Discussion: Covid-19 One Year Later – Tackling the impact and opportunity created by the pandemic 

The global COVID-19 pandemic that hit every corner of the world forced us to reimagine the way we live, the way we pay. Our panel of experts will tackle not only the challenges, but the opportunities created by the pandemic. 

 

10.30am  

Keynote Presentation: Innovate to Include – why the focus of 2021 needs to be on inclusion 

Kelly Devine, Divisional President, UK & Ireland, Mastercard 

 

10.50am 

Debate: Is COVID-19 the end of Cash? Where are the opportunities and what are the implications for the cash needing economy? 

The cashless revolution is in full swing and with an increase in digital transactions and contactless payments, the pandemic has brought us closer to a cashless future. What does this mean for the cash needing economy? Where in Europe should we be looking for change? Join the debate! 

 

 

Thought Leadership Session 

 

Double Refund 

 

Reserved for Chargebacks911 

11.30am 

Special Address: The merchants’ payments of tomorrow – challenges and trends in 2021 

Hear about the retail payments landscape from the aftermath of COVID-19 to the impact of Strong Customer Authentication on Merchants. 

 

Andrew Cregan, Head of Payments, British Retail Consortium 

11.50pm  

Fintechs Pitch LIVE in association with Mastercard – Part One 

Hear from leading financial services startups the exciting new technology set to disrupt the payments industry in this fast-paced session 

 

1pm  

Closing Remarks 

Tony Craddock, Director General, Emerging Payments Association 

 

1pm  

Networking lunch with Remo & Knowledge Partners Roundtables discussions 

The winner of the Fintechs Pitch Live in association with Mastercard will be announced 

Day 2 – 17th March 2021

8.30am  

Start Networking on Brella 

9.20am 

Welcome Remarks  

Senior Representative, Emerging Payments Association 

 

9.30am 

Keynote Address: Riding the way – Lessons learned in navigating through a crisis 

Marion King, Group Director of Payments, NatWest 

 

9.40am 

Keynote Panel Discussion: Open Banking, Innovation and Customer Impact – What has been achieved and what does the future hold? 

Join our panel of experts discuss defining strategies that will enable success in the open ecosystem. What impact has COVID-19 had on the role of Open Banking? How to best take advantage of the emerging payments models?  

Alex Roy, Head of Consumer Distribution, FCA 

 

10.20am 

Case Study: Successfully drive your Digital Transformation strategy to the next phase and delivering next generation of customer experience 

Evolving innovation strategy, reinventing the customer experience while speeding up the digitalisation journey. Exploring the technologies enabling back-end digital transformation, monetising and maximising the power of innovation to meet customers new expectations.  

 

 

FCA expectations of firms in relation to the risk of firm failure 

 

Paul Roe, Head of Department, Payments Supervision, FCA 

 

Jane Moore, Head of Resolution Execution Department, FCA 

10.40am  

Panel Discussion: Instant Payments – How to keep up with changes through global collaboration and engagement. 

Join our senior panel of experts to unveil how to create new value-added services to support business growth and enhance the end-customer experience. 

 

11.20am  

Case Study: Accelerating innovation in tackling Financial Crime   

During the COVID-19 pandemic, financial services have rapidly evolved and transformed their digital business models, with new circumstances. At the same time, the pandemic has unfortunately accelerated online criminal activity creating urgency for security on all front.  

 

11.40am  

Case Study: Biometrics – The Future of Identity and Authentication? 

A demand for a better customer experience, the growing threat of cyberfraud and more stringent data protection regulations have driven the adoption of biometric authentication. Join the session and find out what works, what does not and how. 

 

12pm  

Fintechs Pitch LIVE in association with Mastercard – Part Two  

Hear from leading financial services startups the exciting new technology set to disrupt the payments industry in this fast-paced session 

 

1pm  

Closing Remarks 

Senior Representative, Emerging Payments Association 

1pm  

Networking Lunch with Remo & Knowledge Partners Roundtables discussions 

The winner of the Fintechs Pitch Live in association with Mastercard will be announced 

Day 3 – 18th March 2021

8.30am  

Start Networking on Brella 

9.20am 

Welcome Remarks  

Senior Representative, Emerging Payments Association 

 

9.30am 

Morning Interview: A view from the neo world – The impact of COVID-19 and how to stay ahead of the game 

Reserved for Guest Speaker 

 

9.50am  

Panel Debate: BigTech expanding their presence in payments. Friend or Foe? 

The entrance of BigTechs in payment services has influenced the European payment market and society. What are the direct and indirect influences of BigTechs providing payment services on the European payment market? Thanks to data with emerging technologies, big tech companies are more likely than traditional firms to create new products and services that are better aligned with customers’ needs. Friend or Foe? 

Edoardo Volta, VP, Head of Fintechs, Mastercard 

 

10.30am 

Case Study Interactive: The practical realities of implementing AI 

Artificial intelligence technologies are increasingly integral to the world we live in, and financial institutions need to deploy these technologies at scale to remain relevant. Find out how to adopt AI technologies as the foundation for new value propositions and distinctive customer experiences. 

 

10.50am 

Panel Discussion: Discerning the growing role of non- traditional payments means 

The world of payments is in a state of flux. Around the globe, novel technologies, evolving customer needs and new market entrants challenge the traditional payment paradigms. What is the real potential of DLT Applications for banking and payments? What will the industry need to focus on in the next 12 months? Should central banks introduce Digital Currencies as soon as possible? 

 

11.30am 

Crystal Ball Session: Looking at 2022 and beyond, what to expect?  

Hear from our senior industry experts as they forecast what the future holds for the payments industry and catch their 3 predictions for the year ahead. 

12.10 

Fintechs Pitch LIVE in association with Mastercard – Part Three 

Hear from leading financial services startups the exciting new technology set to disrupt the payments industry in this fast-paced session 

 

1pm 

Closing Remarks 

Senior Representative, Emerging Payments Association 

1.pm  

Networking Lunch with Remo & Knowledge Partners Roundtables discussions 

The winner of the Fintechs Pitch Live in association with Mastercard will be announced 

Day 4 – 19th March 2021

8.30am  

Networking time on Brella 

9.20am 

Welcome Remarks  

Senior Representative, Emerging Payments Association 

9.30am 

Training Session One  

TBC 

10.30am  

Training Session Two  

TBC 

11.30am 

Training Session Three 

TBC 

12.30 

Event ends – See you next year!