8.00am

Registration & Networking

8.50am

Welcome Remarks & Attendees Orientation

9.00am

Keynote Address: Reserved for Lloyds Banking Group

9.20am

Keynote Discussion:  Spotlight on UK Payments Regulation

Where are we now, where are we going and what might influence how we get there. Post Brexit –  are we going to see a divergence between UK & EU regulations? What is the impact on innovation? How to handle emerging risks? What should be the regulatory priorities for the UK payment sector? ISO20022 – mandates and their impacts on the payments industry.

10.00am

Keynote Session: Reserved for Mastercard

10.20am

Keynote Conversation: How is Open Banking paving the way to Open Finance

What is the future of Open Banking and Open Finance? What are the lessons learned so far and what should be corrected ? How should conflicting policy goals such as security, innovation, competition and consumer protection be balanced? How are  incumbents, startups, and consumers working together? How does this compare to Europe and globally? Where are the industry opportunities and challenges and how to make the most from emerging payments models? Join the session with our senior line up of expert speakers to find out!

11am

Networking Coffee Break  

11.30am

Panel Discussion: The future of great customer experience is Phygital

Exploring the shifts in customer behaviour and understand their evolving needs to better serve them. How to set your brand up for enduring success and the importance of building out a unified CX mindset and culture. The importance of working toward a hybrid customer experience, balancing digital with human elements, and shifting from a mindset of “call centre” to “customer experience centre”. What does digital user engagement mean for traditional financial institutions? What does best practice look like?

11.30 – 11.50

Interview

Building trust and inclusion in the digitized post pandemic world

Where should the journey start? How to customize offerings to raise relevance and broaden the reach of account adoption, innovate channels to reach more customers at lower cost and mitigate risk to address absence of credit histories?

11.30 -12.30

Interactive Group Discussions

Tackling issues around data, standards, APIs and new business models

Join the session and discuss collectively with likeminded senior representative key issues around data, standards, APIs and new business models and how to best solve them.

12.10pm

Panel Discussion: Tackling the challenges and opportunities of the rise of alternative ways to pay

How Alternative Payment Methods are transforming the payments industry? From virtual mobile wallets to peer-to-peer money transfer apps, there are an increasingly diverse number of ways to pay, beyond the old medium of cash and, as alternative payments proliferate, companies need to move quickly to ensure a frictionless customer experience. How Alternative Payment Methods are transforming the payments industry?

11.50 – 12.30

Interview

Decoding Embedded Finance – A game changing opportunity?

What is it, how does it work, who are the players? What is the market potential of embedded finance? How Banking-as-a-Service enables embedded finance? From minimizing friction at the point of sale to enhancing customer engagement. What are the best practices and case studies?

12.45pm

Networking Lunch

2pm

All-Star Discussion: The future of Instant, frictionless and cross-border payments – pushing the frontiers of payments

The panel of senior experts will discuss the impact of COVID-19 on cross-border transactions and what the future holds. How can the banking industry reinvent itself to stay relevant in cross-border payments? Which regions are showing promise in developing and implementing robust cross-border payments initiatives? What are the risks and benefits associated with new payment solutions (e.g. Stablecoins and CBDCs)?

2pm – 2.20pm

Think Tank

Payments data analytics – Challenges and Solution Perspectives

Why payments data is the key to unlocking new customer value?

How to make a smart use of data analytics for personalisation of payment methods? How to leverage payment data and analytics to mitigate compliance risk?

2.20pm-2.40pm

Fireside Chat

A view on EPI (European Payments Initiative) – The path to success?

2pm -3pm

Interactive Group Discussions

How to capitalise on the adoption of disruptive technologies

Unleashing the power of technology and seizing new opportunities. How to integrate change? Does AI have the potential to power the future of financial services? How to deploy payment systems in the cloud as part of your a cloud adoption strategy? Is biometrics the new frontier for payments? What and where are the successful use cases?

2.40pm

Financial Crime, Payments Fraud and Digital Identity – How to create a trusted network?

What help is needed from regulators to prevent Financial Crime, Payments Fraud and what is the role of Digital Identity? How effective are we today in stopping Financial crime and Money Laundering? What are the main barriers? Which technology have the greatest potential and why? How will Digital Identity make a difference?

2.40pm – 3pm

Reduce, Reuse, Recycle – the power of positive change

Covid significantly reduced the need for travel and paper-based transactions, positively impacting banks and businesses “green agendas”. As sustainability becomes more important, what are the main challenges in leading the payments industry forward to a more sustainable future? Where are the opportunities? What us the role of the payments industry in in supporting society’s move toward environmental sustainability? How is this driving change and creating value?

3.00pm

Fintechs Pitch Live Finale in association with Mastercard

A session that connects the most ambitious fintech companies with leading VCs and senior executives in the Financial Services industry. Join the session and have a chance to hear from 3 leading fintechs innovators the exciting new technology set to disrupt the payments industry.

3.40pm

Networking Coffee Break 

4.10pm

Payments: A thought leaders Crystal Ball View

What does the future of digital financial services holds? Hear from payment leaders on their top predictions for the years ahead. Join the session and learn how to best plan and respond to upcoming challenges in the world of fintech, payments and financial services. Our senior panel of experts will harness key themes that will drive the industry over the next 12^th months.

4.50pm

Closing remarks

5pm

Networking Drinks & Announcement of Fintechs Pitch Live winner