22nd March 2022 | HYBRID EVENT

Business Design Centre London


Draft agenda for PAY360 2022

Accelerating the payments industry digitisation together

22nd March 2022


Registration & Networking


Welcome Remarks & Attendees Orientation


Keynote Address: Reserved for Lloyds Banking Group



Keynote Discussion:  Spotlight on UK Payments Regulation

Where are we now, where are we going and what might influence how we get there. Post Brexit –  are we going to see a divergence between UK & EU regulations? What is the impact on innovation? How to handle emerging risks? What should be the regulatory priorities for the UK payment sector? ISO20022 – mandates and their impacts on the payments industry.



Keynote Session: Reserved for Mastercard


Keynote Conversation: How is Open Banking paving the way to Open Finance

What is the future of Open Banking and Open Finance? What are the lessons learned so far and what should be corrected ? How should conflicting policy goals such as security, innovation, competition and consumer protection be balanced? How are  incumbents, startups, and consumers working together? How does this compare to Europe and globally? Where are the industry opportunities and challenges and how to make the most from emerging payments models? Join the session with our senior line up of expert speakers to find out!



Networking Coffee Break  


Panel Discussion: The future of great customer experience is Phygital


Exploring the shifts in customer behaviour and understand their evolving needs to better serve them. How to set your brand up for enduring success and the importance of building out a unified CX mindset and culture. The importance of working toward a hybrid customer experience, balancing digital with human elements, and shifting from a mindset of “call centre” to “customer experience centre”. What does digital user engagement mean for traditional financial institutions? What does best practice look like?



11.30 – 11.50




Building trust and inclusion in the digitized post pandemic world

Where should the journey start? How to customize offerings to raise relevance and broaden the reach of account adoption, innovate channels to reach more customers at lower cost and mitigate risk to address absence of credit histories?


11.30 -12.30


Interactive Group Discussions

Tackling issues around data, standards, APIs and new business models


Join the session and discuss collectively with likeminded senior representative key issues around data, standards, APIs and new business models and how to best solve them.


Panel Discussion: Tackling the challenges and opportunities of the rise of alternative ways to pay

How Alternative Payment Methods are transforming the payments industry? From virtual mobile wallets to peer-to-peer money transfer apps, there are an increasingly diverse number of ways to pay, beyond the old medium of cash and, as alternative payments proliferate, companies need to move quickly to ensure a frictionless customer experience. How Alternative Payment Methods are transforming the payments industry?


11.50 – 12.30



Decoding Embedded Finance – A game changing opportunity?


What is it, how does it work, who are the players? What is the market potential of embedded finance? How Banking-as-a-Service enables embedded finance? From minimizing friction at the point of sale to enhancing customer engagement. What are the best practices and case studies?


Networking Lunch


All-Star Discussion: The future of Instant, frictionless and cross-border payments – pushing the frontiers of payments

The panel of senior experts will discuss the impact of COVID-19 on cross-border transactions and what the future holds. How can the banking industry reinvent itself to stay relevant in cross-border payments? Which regions are showing promise in developing and implementing robust cross-border payments initiatives? What are the risks and benefits associated with new payment solutions (e.g. Stablecoins and CBDCs)?

2pm – 2.20pm


Think Tank


Payments data analytics – Challenges and Solution Perspectives


Why payments data is the key to unlocking new customer value?

How to make a smart use of data analytics for personalisation of payment methods? How to leverage payment data and analytics to mitigate compliance risk?




Fireside Chat

A view on EPI (European Payments Initiative) – The path to success?


2pm -3pm

Interactive Group Discussions


How to capitalise on the adoption of disruptive technologies


Unleashing the power of technology and seizing new opportunities. How to integrate change? Does AI have the potential to power the future of financial services? How to deploy payment systems in the cloud as part of your a cloud adoption strategy? Is biometrics the new frontier for payments? What and where are the successful use cases?



Financial Crime, Payments Fraud and Digital Identity – How to create a trusted network?

What help is needed from regulators to prevent Financial Crime, Payments Fraud and what is the role of Digital Identity? How effective are we today in stopping Financial crime and Money Laundering? What are the main barriers? Which technology have the greatest potential and why? How will Digital Identity make a difference?

2.40pm – 3pm


Reduce, Reuse, Recycle – the power of positive change


Covid significantly reduced the need for travel and paper-based transactions, positively impacting banks and businesses “green agendas”. As sustainability becomes more important, what are the main challenges in leading the payments industry forward to a more sustainable future? Where are the opportunities? What us the role of the payments industry in in supporting society’s move toward environmental sustainability? How is this driving change and creating value?



Fintechs Pitch Live Finale in association with Mastercard

A session that connects the most ambitious fintech companies with leading VCs and senior executives in the Financial Services industry. Join the session and have a chance to hear from 3 leading fintechs innovators the exciting new technology set to disrupt the payments industry.



Networking Coffee Break 


Payments: A thought leaders Crystal Ball View

What does the future of digital financial services holds? Hear from payment leaders on their top predictions for the years ahead. Join the session and learn how to best plan and respond to upcoming challenges in the world of fintech, payments and financial services. Our senior panel of experts will harness key themes that will drive the industry over the next 12th months.



Closing remarks


Networking Drinks & Announcement of Fintechs Pitch Live winner