21st & 22nd March 2023

Old Billingsgate Market, London

Days
Hours
Minutes

PAY360 

21ST-22nd March 2023 

Old Billingsgate, London 

DAY ONE 

8.00 

Registration & Networking 

 

Conference Room 1 

Show Floor Theatre 

8.50 

Welcome Remarks & Attendees Orientation 

 

Senior representative, The Payments Association  

 

Live broadcast of Keynote sessions and panels 

9.00 

Morning Keynote Address: Title to be confirmed 

 

Senior representative, Lloyds  

   

Live broadcast of Keynote sessions and panels 

9.20 

Keynote Panel Discussion: Regulatory update – payments priorities for the year ahead   

What’s important to the regulators and what that means for you? Find out what the main challenges are and ensure you comply with regulators. 

 

Marion King, Ambassador, The Payments Association (moderator) 

Chris Hemsley, Managing Director, Payment Systems Regulator  

David Pitt, Chief Executive Officer, Pay.UK 

Maha El Dimachki, Head of Early and High Growth Oversight, Financial Conduct Authority  

Senior representative, JP Morgan 

 

Live broadcast of Keynote sessions and panels 

10.00 

Headline Sponsor Keynote Session: Harnessing the Network – Embedding Environmental Sustainability in the Payments Ecosystem 

 

Senior representative, Mastercard 

 

Live broadcast of Keynote sessions and panels 

10.20 

Keynote Panel Discussion: How will we be paying in 10 years? 

  

Customers want a seamless frictionless journey without the risk of fraud. Today’s payment methods may become a page in history by 2033. Will the future be dominated by tokenisation, biometrics, the metaverse, or something else? Hear from a panel of chief executives and payment experts about their industry predictions and business strategies. 

 

Tony Craddock, Director General, The Payments Association (moderator) 

 

Live broadcast of Keynote sessions and panels 

11.00 

Morning Networking Coffee Break 

11:05 

Interview: How to manage accessibility in payments 

Understand how payments are evolving to ensure they cater to a variety of needs, such as disabilities and mental health conditions that require a personalised or alternative service. 

Choose your sessions 

You can swap between tracks

 

 

The Future of Banking 

Conference Room 1 

Open Banking, sponsored by Visa  

Conference Room 2 

Merchant Payments 

Balcony 

 

CHAIR 

Matteo Dessi, Ambassador, The Payments Association  

CHAIR 

David Parker, Ambassador, The Payments Association  

CHAIR 

Mark McMurtrie, Ambassador, The Payments Association 

11.30 

Presentation: Personalisation and Automation – building a 360-degree view of your customer 

Where are the opportunities and what are the risks of increased automation in financial services?  

 

Presentation: Title TBC 

Senior representative, Visa 

Fireside Chat: Unlocking the potential of PSD2 and SCA 

What is the impact and what are the opportunities to optimise PSD2 and SCA? How should you manage fraud prevention? Where are the opportunities for profitable cooperation? 

 

Mark McMurtrie, Ambassador, The Payments Association (moderator) 

Matt Wilson, Director of Sales, UK&I, Ekata 

 

11.45 Discussion: The potential of Web3 for payments 

In a decentralised version of the internet, what potential opportunities are there for the payments sector? 

11.50 

Panel Session: Embedded finance – from the obvious to the interesting 

How will embedded finance and payments evolve? How will in-car payments, smart wearables and biometrics change with customer payments habits? 

 

Matteo Dessi, Ambassador, The Payments Association (moderator) 

 

Panel Session: Unlocking account-to-account retail payments  

What is the impact on Open Banking?  

Will A2ART become the new third network?  

How will the PSR deal with the feedback on the four issues? 

 

David Parker, Ambassador, The Payments Association (moderator) 

Panel Session: Payments and loyalty/rewards – Is it a match made in heaven? 

How should you consolidate payment options and providers to minimise costs, while maintaining customer choice and growing customer loyalty?  

Can you use payment rewards to win loyalty? 

How will Google’s removal of third-party cookies impact payment analyses of customer trends? 

  

Annich McIntosh, Editor and CEO, Loyalty Magazine Group (Moderator) 

 

12.30 

Networking Lunch 

12.45 Presentation: The digital identity 

Learn the latest in how biometrics and data is coming together to create the digital identity and how it will evolve. 

 

1.10 Presentation: In-App Payments 

Are supper apps and in-app payments the future of digital payments? Understand how in-app payments work, the opportunities and risks, and listen to the debate on whether this is the future are of growth. 

 

 

1.35 Presentation: B2B Corporate Payments 

Companies with legacy systems can struggle to implement efficiencies and better processes. Find out what the latest trends are and what you need. 

14.00 

Fireside Chat: Challenger banks in challenging times – remaining relevant in a sea of new competitors 

Can challenger banks continue to compete with traditional FIs as they transition to digital services? Customer trust and brand loyalty: How can new banks compete with existing players? 

 

Matteo Dessi, Ambassador, The Payments Association (moderator) 

 

 

Presentation: Embedded Finance 

 

What is the direction of travel for embedded finance and what challenges lie ahead? What are the benefits for businesses and  

customers of embedded payments? 

 

Senior representative, EML 

 

Presentation: The payment roadmap for merchants – retail payments strategy and regulation 

Discussing the UK and EU retail payments strategy, expanding to EPI, e-wallets and digital currencies, as well as PSD3 compliance and the future of payment UK and EU regulation. 

 

14.20 

Panel Session: Global developments for payments rails  

Discussing the new payments architecture, request to pay, the RTGS roadmap, ISO 20022 and much more while assessing the impact on the payments industry. 

 

 

 

Panel Session: Simplifying payment innovation through open platforms and APIs 

From API standardisation to cross-sector data sharing and creating frictionless experiences. 

 

Andrew Churchill, Ambassador, The Payments Association (moderator) 

Dan Globerson, Head of Open Banking, NatWest  

Panel Session: The rise of alternative payments – drivers for adoption 

What are the available payments methods to generate new revenue sources? How can you boost customer acquisition with buy now, pay later and others APMs? 

 

Mike Chambers, Ambassador, The Payments Association (moderator) 

 

 

 

 

14:30 Interview: Tips for a start-up 

Hear from a successful start-up company about how they found an opportunity in the market and launched their business. 

15.00 

Afternoon Networking Coffee Break  

15.30 

Panel Session: Good banking: Grasping the value of ESG for business 

Putting ESG at the very heart of what you do and embedding ESG factors in your approach, operations and systems. Learn how you can use ESG as a practical and value-adding tool. What are the trends to watch? How should you communicate your ESG achievements to customers? 

 

Charles Radclyffe, Ambassador, The Payments Association (moderator) 

 

Panel Session: Variable recurring payments vs direct debits – what is the future? 

What needs to happen next to keep the momentum going on VRPs? What are the most exciting sweeping use cases that have emerged and are most likely to develop over the next year? What are risks that need to be tackled? 

How do you educate the customer? 

 

David Parker, Ambassador, The Payments Association (moderator) 

Nicole Coates, Payments Specialist, Payment Systems Regulator 

Alan Ainsworth, Policy & Strategy Director, Open Banking Implementation Entity 

 

Panel session: Is SCA adding too much friction to the customer journey? 

Pure play ecommerce merchants have welcomed the benefits of SCA but what about retailers? 

What has been the impact on conversions, and should there be a re-think around the threshold for exemptions?  

 

15:45 Interview: Learn to scale your business 

Scaling a business is tough. Learn how to do it well and find out how to manage the balance between risk, opportunity and innovation. 

16.10 

Presentation: Financial Inclusion – Should cashless retail be illegal? 

Should the regulators stop retailers from declining cash payments? Will the Financial Services and Markets Bill cover cashless requirements? 

Could a cashless society lead to more ATM closures? 

 

 

Fireside Chat: Open Finance – what is the impact of the new proposals? 

What can we expect and to what extent will this help progress towards Open Finance?  

 

David Beardmore, Ecosystem Development Director, Open Banking Implementation Entity 

Presentation: Reducing complexity – meeting consumers’ increasing demands for an easy, frictionless experience 

Powering cutting edge technology that is delivering results for both the consumer and the business. Which value-added services offer the greatest benefits and how should you prioritise them? How should you negotiate fees? 

 

16:15 Interview: Entering the dragon’s den 

Hear from several VCs about what they look for in potential investment companies and learn how an investor assesses the available opportunities. 

16.30 

Panel Session: Staying ahead in the innovation race  

From e-commerce giants to SMEs: understand the requirements of different client segments and shifting banking operations and services. 

Will the future of banking end the need for a current account? What role should the tech giants play in banking innovation and how should this be regulated? 

 

Mike Chambers, Ambassador, The Payments Association (moderator 

Panel Session: Open Banking – seizing the opportunity to monetise on new business models  

Understand the five key considerations for your strategy. What are the successful use cases in Open Banking and what do the failures teach us? 

 

David Parker, Ambassador, The Payments Association (moderator) 

 

 

Panel Session: Future gazing – how will the merchant payments develop over the next three years? 

How will customer expectations and customer experiences change by 2026? Which technological innovations will have the most impact? What changes will we see in physical and online payments? 

 

Teresa Connors, Ambassador, The Payments Association (moderator) 

 

17.10 

Closing remarks 

Chair 

Closing remarks 

Chair 

Closing remarks 

Chair 

 

17.30 

Networking Drinks 

PAY360 

21ST-22nd March 2023 

Old Billingsgate, London 

DAY TWO 

8.00 

Registration & Networking 

 

Conference Room 1 

Show Floor Theatre 

8.50 

Welcome Remarks & Attendees Orientation 

Senior representative, The Payments Association  

 

Live broadcast of Keynote sessions and panels 

9.00 

Morning Keynote Panel Discussion: Payments in the Metaverse – a world of new possibilities 

Understanding how the metaverse could transform the world of work. How will digital currencies be positioned in the payments mix and how will banks play in the space? How will super-apps be positioned with the metaverse? 

 

Dave Birch, Co-founder, Consult Hyperion (moderator) 

Jehangir Byramji, Emerging Technology & Innovation, Lloyds Banking  

Live broadcast of Keynote sessions and panels 

9.40 

Keynote Investors Panel Discussion: Can the UK remain the fintech centre of Europe? 

Where is the smart money investing in fintech? What are the trends in funding and which areas are seeing the biggest levels of investment? What does the UK need to do to remain attractive and competitive? 

 

David Parker, Ambassador, The Payments Association (moderator) 

 

Live broadcast of Keynote sessions and panels 

10.20 

Fintech’s Pitch Live – The Final Showdown 

A session that connects the most ambitious fintech companies with leading VCs and senior executives in the financial services industry. Join the session and have a chance to hear from three leading fintech innovators on the technologies set to disrupt the payments industry. 

 

David Parker, Ambassador, The Payments Association (moderator) 

Senior representative, Mastercard 

Senior representative, Lloyds 

 

 

Live broadcast of Keynote sessions and panels 

11.00 

Morning Networking Coffee Break   

 

Choose your sessions 

You can swap between tracks

 

 

The Customer Experience & Innovation 

Conference Room 1 

Digital Currencies 

Conference Room 2 

Alternative Payments and Data 

Balcony 

 

 

CHAIR 

CHAIR 

CHAIR 

 

11.30 

Presentation: Is the solution to KYC a UK digital identity? 

What are the trends affecting KYC and onboarding processes? How do companies speed up their customer onboarding and monitoring processes? 

Does KYC always need to be a friction point? 

How do you achieve financial inclusion? 

 

Presentation: Harnessing the potential of digital currencies 

How can we build an effective environment where stablecoins and other crypto assets can co-exist?  

How can consumers be given the same level of protection as other payment methods? 

What is necessary to allow money to be interchanged? 

Presentation: Leveraging the full power of data for analytics and innovation 

How should you approach combining online and offline data and getting useable insight in an efficient and cost-effective manner? What are the key data challenges and how can they be overcome? How should you be using this to develop payments products and compete? 

 

11:45 Interview: The importance of leadership, empowering and mentoring  

Learn how to make your EED&I policy a reality and achieve a more diverse payments leadership in your business. 

11.50 

Debate: How should BNPL be regulated? 

BNPL is booming and new players are frequently entering the space. Suggestions will be made on how BNPL should be regulated. You decide the winner. 

 

Panel Session: Moving from theory to reality – how will CBDCs and stablecoins work in practice? 

What are the barriers to the mass rollout of digital currencies?  

What are the various business models and use-cases for digital currencies? What is going to be the catalyst to change consumer behaviour towards mass adoption?  

 

David Song, Principal, Payments & Innovation, UK Finance (moderator) 

Lee McNabb, Head of Payment Strategy and Research, Natwest 

William Lovell, Head of Future Technology, Bank of England 

 

Panel Session: Big tech and the ‘network effect’ 

 

Users are deriving more value from a handful of technology firms, marketplaces, and aggregators. How do you stay relevant and grow your services? What’s are the opportunities and risks from payments on social media platforms and what will happen next? 

 

Mark McMurtrie, Ambassador, The Payments Association (moderator) 

 

12.30 

Networking Lunch 

12.45 Demonstration: Choosing a public or private cloud 

Determine whether a public or private cloud system is right for you and whether you need a multi-cloud system.  

 

1.10 Discussion: The payments potential of NFC 

How can companies tap into the full potential of mobile payments through NFCs beyond digital wallets? 

 

1.35 Demonstration: Money management 

How can financial institutions do more to support the financially excluded to manage their finances? 

14.00 

Fireside chat: Spotlight on AI and advanced analytics – measuring value and driving tangible results 

From AI and machine-learning to advanced behavioural analytics: exploring the potential of the technologies to deliver speed and automation while protecting from fraud. 

 

Aaron Holmes, CEO & Co-founder, Kani Payments 

Fireside chat: Digital currencies: The future of money 

Can programmable, digital money deliver in a way that Open Banking revolutionised the payments landscape?  

Is digital currency wealth creating or wealth destroying? 

In the case of wide scale adoption, what is impact on banks vs the revenue which can be generated via added-value services?  

 

Robert Courtneidge, Syndicate Director, The Payments Association 

Fireside chat: Costs, slow transactions, security and transparency – how will this challenge businesses, banks and other financial institutions? 

How to overcome the challenges of cross-border payments and data sharing? What are the new innovations and/or technology that have emerged to drive this further? 

 

Mark McMurtrie, Ambassador, The Payments Association (moderator) 

 

 

14.10 Live podcast: What’s next for faster payments? 

With the volumes of fast payments growing each year, what’s next for the UK’s real-time payments system? 

14.20 

Panel Session: What should a seamless customer journey look like by 2030? 

Identifying the right offering at the right time via the right channel: what are the strategies for success? How will consumer trends, customer behaviour, customer engagement, customer journeys and customer evolve? 

 

Ove Kreison, Co-founder and CTO, Tuum 

Simon Eacott, Head of Payments, NatWest  

Panel Session: Determining effective regulation for digital currencies 

Should cryptos be regulated as high-risk securities? 

Can CBDCs and stablecoins eliminate some of the risks associated with the wide scale adoption of digital currency? 

What might the unintended consequences be of digital currencies in the UK and their impact on data and customer privacy?  

Should the payment system rely on a trusted central authority such as the central bank? 

 

Blair Halliday, UK Managing Director, Kraken  

Panel Session: The Future of Lending 
Current lending models are broken. How should they be fixed? With many lenders using outdated and limited credit scoring models, what needs to be done to ensure the system is financially inclusive? 

 

14.30 Debate: Will credit cards have a future? 

Hear opposing arguments on whether credits cards will remain relevant and in what form. Will card scheme fees end? 

15.00 

Presentation: The power of payment data 

How can enriched payment data better serve customer needs in the future? How can data help create tangible value through next level CX? 

 

Laurence Booth, Chief Data Officer, Trust Payments 

Presentation: What does interoperability mean for CBDCs? 

How could CBDCs and other digital currencies and assets co-exist with other payment methods within an open, secure, resilient, and transparent environment. 

When it comes to cross-border interoperability and interlinkage, and interoperability between private and public money, who should provide the infrastructure, operate it, and pay for it? 

 

Presentation: The roadmap of alternative payment methods 

The world of payments is constantly evolving, offering consumers more choice and convenience. Where do alternative payment methods fit into the future of digital payments? 

Will we see You-as-a Payment (Yaap) become more mainstream (i.e. facial verification, microchip implants)? 

 

15.15 

Closing remarks 

Chair 

Closing remarks 

Chair 

Closing remarks 

Chair 

 

15.20 

Afternoon Networking Coffee Break 

 

15.50 

Announcement of Fintech’s Pitch Live winner 

Live broadcast of Fintech’s Pitch Live winner 

16.00 

Closing Keynote Panel Discussion: Thought Leaders’ crystal ball predictions  

What does the future of digital financial services hold? Hear from industry leaders on their top predictions for the years ahead. Join the session and learn how to best plan and respond to upcoming challenges in the world of fintech, payments and financial services. Our senior panel of experts will harness key themes that will drive the industry over the next 12 months. 

 

Victoria Cleland, Executive Director of Payments, Bank of England 

Senior representative, Mastercard 

 

 

16.40 

Closing remarks  

Senior representative, The Payments Association 

 

17.00 

Event end – Thank you for attending and see you next year!   

 

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