Kelly Devine is the Divisional President, UK & Ireland at Mastercard. In her role Kelly is responsible for the strategy, direction and overall success of all aspects of Mastercard’s business across the UK and Republic of Ireland.
Prior to this role Kelly was SVP for Account Management and Business Development for the UK & Ireland, leading Mastercard’s consumer issuing relationships, including those with high street retail banks such as Lloyds, HSBC, RBS, Santander, TSB, Tesco and Bank of Ireland.
Kelly joined Mastercard in 2015 to lead the division’s commercial payments business. Before joining Mastercard, Kelly spent ten years at American Express, latterly as VP of Customer Experience responsible for selling and delivering consulting services. She’s held roles in Business Development, Salesforce Effectiveness and Product Management, as well as Chief of Staff for the Vice Chairman.
Kelly began her career as a consultant at PwC, after gaining her degree in Economics from the London School of Economics.
What can we look forward to from your session at PAY360?
I’ll be talking about how the payments landscape has shifted and how we’re re-architecting our global payments network for a cashless future, providing choice in every transaction, and making payments more powerful, personal, valuable and secure. We are offering an expanding range of payment solutions that are easy to access and always-on because at the heart of it, payments really comes down to delivering the choice and flexibility that customers need and increasingly expect.
Why is the topic important to you and your company? And why is the topic so important now?
Our customers place a great deal of trust in us to ensure that their payments are safe and secure so they can focus on what matters most to them. I could speak about payment methods until the cows come home, but let’s be honest – nobody wakes up in the morning thinking about how they can’t wait to use a payment card or an app! It is what they are buying that motivates them. Regardless of what they are buying or how they choose to pay for it, their decision will be made based on a core set of values – convenience, flexibility, and safety.
As we move into 2022, the payment companies that succeed will be those that prioritise these values and deliver payment methods that allow people to pay and get paid safely, in real-time, and in a way that works for them.